Plan training, spares, field support, and sustainment alongside the platform.
$250 per active terminal per month. Reach handles Starlink account administration, activation and plan management, consolidated billing, provider tickets, basic service troubleshooting and business-hours support. Connectivity availability and provider pricing can change.
$300 per active terminal per month. Adds priority handling, expanded support availability, account oversight, provider escalation and deployment coordination. Exact hours and commitments are defined in the written agreement; no guaranteed restoration time is implied.
One-year warranty on workmanship and Magic Box functions. Coverage details and any extension are subject to the written quotation; extended warranty is available upon request.
Three- and five-year protection with advance replacement is under review. Coverage term, shipping responsibilities and price require RTO approval and a written agreement.
Define training, deployment assistance, and field support requirements during configuration. Service levels and response commitments are determined by contract.
Contact RTO before returning equipment. Return authorization, logistics, repair, and replacement terms will be provided under the applicable agreement.
Managed connectivity covers account and provider coordination. Custom network engineering, customer systems, onsite FSR, travel, and 24/7 NOC coverage are separate unless expressly quoted.
Talk to RTO